Pre-order: Pre-Order: Rainbow Sparkle Dress & High Tops for 14" Dolls

Please email support@jillybing.com for all returns and exchanges.

• Prior to shipping, a 100% refund is guaranteed.
• To initiate a return, the box must be unopened. We cannot accept returns of opened or used products.
• Returns must be initiated within 30 days of receipt. For example, if the doll is delivered to a customer on the 1st of the month, an email must be sent to the company no later than the 30th of the month to initiate a return.
• We will email you a return label along with any other documents that may be required. Pack your item(s) securely in a box, stick the return label on top & drop it off at your nearest USPS location. If you’re using the box we sent your order in, make sure the previous label barcode is completely covered.
• After the doll has been received, a refund will be issued in full, minus a $15 fee per order to cover restocking & return shipping costs. Please note that shipping costs will not be refunded.